Guide · Australia
How to forward calls on Telstra
To forward the calls you can't answer on Telstra, dial **67*NUMBER*11# for busy, **61*NUMBER*11# for no answer and **62*NUMBER*11# for unreachable. Put the number you forward to where it says NUMBER. To turn them off, dial ##67#, ##61#, ##62#.
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The codes
Replace NUMBER with the number you're forwarding to, then press call after each code.
| Forward when | Dial |
|---|---|
| You're on another call | **67*NUMBER*11# |
| You don't answer | **61*NUMBER*11# |
| Your phone is off or out of range | **62*NUMBER*11# |
| Turn it off | ##67# ##61# ##62# |
- Use the full number you're forwarding to, area code included.
- A call you don't answer forwards after 15 seconds unless you change it; Telstra allows 15, 20, 25 or 30 seconds.
- To check whether one is on, dial *# then its number and #, for example *#61#.
Away overseas and want every call forwarded? Dial **21*NUMBER*11#, and ##21# to stop.
Check it worked
- After each code, look for a message on screen such as "Service was activated". The wording depends on your phone.
- Ring your mobile from another phone and let it ring out. It should go to the number you set.
- Put your phone in flight mode and ring it again. It should go straight to the number you set.
Forward the calls you miss to your AI receptionist
In Tradies Line, pick your carrier under Settings, Phone, and these codes show with your AI receptionist's number already filled in. It answers the calls you miss on the number your customers already ring, and books the job.
No card, no time limit.
Questions
How do I turn off call forwarding on Telstra?
On Telstra, dial ##67#, ##61#, ##62# and press call after each.
How long before a missed call forwards on Telstra?
15 seconds by default. Telstra lets you set 15, 20, 25 or 30 seconds.
Codes as Telstra publishes them, checked on 6 October 2026: telstra.com.au,telstra.com.au. Other carriers: Optus, Vodafone, One NZ, Spark, 2degrees, or all carriers.
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