You're on the job.
Your AI receptionist is on the line.

Calls you don't pick up forward to it from the number your customers already ring. It answers in an Australian voice, finds out what the job is and which suburb, and gives a ballpark from your price list if they ask. With booking on, it puts the job in your calendar and texts them a confirmation. Every call is recorded, and the summary lands in your inbox and on the job.

Yes. Any call you forward to it gets answered, nights, weekends and public holidays included, and Wombo replies to messages around the clock. Calls come out of your plan's monthly allowance; Free doesn't include any.

If a caller asks whether they're talking to a person, your AI tells them straight away that it's the AI receptionist for your business. In messages, Wombo says he's your AI assistant if asked. Calls are recorded, and your AI tells the caller so during the call. Our AI disclosure explains it for your customers.

It can't put them through during the call. It takes their details and how urgent the job is, tells them someone from your business will call back, and the lead lands in your inbox. Urgent jobs text you while the caller is still on the line.

It takes their name, number and what they need, and tells them you'll call them back. If the job is urgent you get a text while they're still on the line. It never commits you to a firm price; that stays with you.

Only if you want it to, and only from your own price list. It gives the price as a guide and tells the caller you'll confirm the final price. For custom work it takes the details so you can quote properly.

Yes. It works from your business name and greeting, your hours, services and prices, the suburbs you cover and your booking rules, like buffers between jobs, minimum notice and how far ahead it can book. You can upload your own documents for it to answer from, and choose its voice.

If they ring back, your AI receptionist finds their booking, takes the new details and moves or cancels it for you. You can also change any job yourself in the dashboard.

It can misjudge a call. When it isn't sure, it takes a lead for you to call back instead of guessing a booking. Every call has a recording and transcript, so you can see exactly what happened, and any job it books can be changed or cancelled in seconds. Tell us at [email protected] and we fix it fast.

No. You keep the number your customers already ring and forward it to Tradies Line on busy or no answer with one code from your carrier. Turn it off the same way. Your carrier may charge for forwarded minutes; we don't.

Set conditional call forwarding on your mobile for busy, no answer and after hours. Most carriers let you do it from the phone settings or with one dial code, and your dashboard has the steps for the major Australian and New Zealand carriers, with a code to switch it back off.

Your AI receptionist keeps working, because forwarding happens on your carrier's network, not your handset. Watch roaming: if your phone is on overseas, your carrier can charge for each call that forwards. Switch roaming off, or divert every call before you fly. Your dashboard shows the divert-all code for your carrier and the code to switch it back.

No. Jobs, quotes, invoices, payments, customers and the inbox all work without it, and Free includes no calls at all. Add calls when you want your phone answered.