Shared inbox
Every message in one place, and answered.
Tradies Line is a shared inbox for trade businesses. Calls, WhatsApp, Messenger, Instagram, email and website chat land in one place, and Wombo can reply in your business name.
No card, no time limit.
The inbox, in short
Tradies Line has a shared inbox for trade businesses in Australia and New Zealand. Every customer conversation lands in it, whatever app they used, and calls and messages from the same person sit together. Wombo answers in your business name when AI replies are on, and you can step into any conversation.
| Channels | Calls, website chat, WhatsApp, Messenger, Instagram, email |
|---|---|
| Texts | Two-way, in Australia, on your AI number |
| Who replies | Wombo, in your business name, when AI replies are on |
| Replies drafted for you to send | |
| Booking | Wombo books the job when booking is on |
| Urgent | Flagged to you straight away |
| You | Take over any conversation, any time |
Six apps between jobs
-
The message you missed
It came in on Instagram on Saturday. You saw it on Tuesday.
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Replying from the roof
Typing back to a customer with one hand while the other holds a ladder.
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Who said what?
Half the job details are in a text and the other half are in a Facebook message.
One Wombo on every channel
Whichever app your customer picks, Wombo answers in your business name. He knows your prices, your hours and the suburbs you cover, books the job when booking is on, and tells you straight away when something can't wait.
The whole conversation in one place
Open a customer and the call, the WhatsApp and the email are in one thread, with the recording, the transcript and a short summary of every call. Reply yourself, or let Wombo carry on.
- Switch AI replies off for any conversation
- Resolve a conversation when it's done, reopen it if they write back
- Block a caller and their calls stop reaching you
Questions about the inbox
Which messages does it answer?
Website chat, WhatsApp, Facebook Messenger and Instagram, all in one inbox, plus two-way texts in Australia. Wombo replies in your business name, can book the job when booking is on, and flags anything urgent to you. Email lands in the same inbox, with replies drafted for you to send.
Can I reply to customers myself?
Yes. Jump into any conversation and reply from the inbox, or switch AI replies off for that conversation. Calls, messages and emails from the same customer sit together, so you see the whole story before you answer.
Does the customer know it's an AI?
If a caller asks whether they're talking to a person, your AI tells them straight away that it's the AI receptionist for your business. In messages, Wombo says he's your AI assistant if asked. Calls are recorded, and your AI tells the caller so during the call. Our AI disclosure explains it for your customers.
Does it answer at night and on weekends?
Yes. Any call you forward to it gets answered, nights, weekends and public holidays included, and Wombo replies to messages around the clock. Calls come out of your plan's monthly allowance; Free doesn't include any.
Does Wombo send quotes and invoices on his own?
No. He drafts them and you check and send. Nothing goes to a customer or moves money until you say so. The one thing he sends on his own is replies to customer messages, in conversations where AI replies are on, and you can take over any time.
The rest of the office
Your AI staff
Ready to hand the office over?
Jobs, quotes, invoices and every customer message in one place, with Wombo doing the admin while you're on the tools.
Start freeNo card, no time limit.